From 28 October 2026, our Sports and Gaming products will no longer be available to customers who live in Japan.
WHY IS MY ACCOUNT BEING CLOSED?
- William Hill has made the business decision to stop providing services in Japan.
- As a result, all accounts for customers in Japan will close on 28 October 2026.
WHAT ARE THE KEY DATES I NEED TO KNOW?
14 October 2026: Deposits disabled
- You’ll no longer be able to deposit funds into your account.
28 October 2026 - Gaming stops
- Your account will be limited to basic login and withdrawals.
- Any unused bonuses will be cancelled on this date.
28 January 2027 - Online withdrawal deadline
- You’ll no longer be able to withdraw funds through the online Cashier after this date.
ARE MY FUNDS SAFE, AND HOW DO I WITHDRAW THEM?
Yes. Your funds will remain safe.
Before 28 January 2027:
- You can withdraw your remaining balance through the online Cashier.
After 28 January 2027:
- Online withdrawals through the Cashier will no longer be available.
- Your funds will remain safe and you can contact Customer Support Team for help recovering your balance.
Standard withdrawal rules, including any applicable identity verification requirements, will continue to apply.
WHAT HAPPENS TO MY UNUSED BONUSES?
- Any active or unused bonuses remaining in your account on 28 October 2026 will be cancelled.
WHAT HAPPENS TO MY OPEN BETS?
Bets settling before closure:
- Open bets scheduled to settle by 28 October 2026 will be settled normally where possible.
Unsettled bets:
- Any qualifying bets that cannot be settled before closure will be voided in accordance with the applicable rules.
- The relevant stakes will be returned to your cash balance.
WHAT IF MY EXISTING ACCOUNT IS SELF-EXCLUDED OR RESTRICTED?
- The closure of our services in Japan won't cancel or shorten your self-exclusion or any active responsible gambling restrictions.
- You must not try to register for a new account while an applicable exclusion or restriction remains in place.
- If you have a cash balance on a self-excluded account, your funds will remain safe. Contact our Customer Support Team for help recovering your balance.
- For confidential support or guidance, visit our Responsible Gambling Support page.
WHAT HAPPENS TO AN OPEN COMPLAINT OR INVESTIGATION?
- Any open complaint, verification review or regulatory investigation will continue to be handled under the applicable procedure after gaming services close.
- The closure of our services won't affect your right to receive an outcome or contact Customer Support about an open matter.
WHERE CAN I GET HELP?
- If you need help, please contact our Customer Support Team.