ABOUT YOUR ACCOUNT MIGRATION
What does the migration mean for me?
- We're moving your 888 account to our new UK experience, bringing your Sports, Casino and Poker experience together under one 888 account.
Why are you making changes to my account?
- We're making these changes to give you a more joined-up experience across 888 and make it easier to manage your account, information and controls.
Is there anything I need to do?
- Yes. When you next log in, we'll ask you to review your Responsible Gambling tools in the Control Centre.
- After that, you can continue using your account as normal.
Do I need to use a new website?
You can still access each site as below, but now you'll only need one username and password.
- 888casino.com or the 888 Casino App
- 888sports.com or the 888 Sports App
- 888poker through the PC or mobile app
We'll take care of the changes in the background.
YOUR 888 ACCOUNT
Which 888 account should I use?
- Use the 888 account we've confirmed in the email we sent you about your migration.
- If you had more than one 888 account, we've kept one account active for you and closed the others.
What happened to my other 888 accounts?
- If you had multiple 888 accounts, we've kept one account active and closed the others as duplicates.
- Don't worry - any remaining balance or open bets on your closed accounts are still available. See the sections below for what happens to them.
I can't log in to my old 888 account. What should I do?
- Check the migration email we sent you for details of the 888 account you should now use.
- Can't find it? Check your Spam or Junk folder in case the email was filtered there.
- If you're trying to access another 888 account, it may have been closed as part of the migration.
What happens if I'm registered for a poker tournament that starts after the poker migration date?
- We advise you not to register to any tournament taking place passed that date as you won't be able to take part from your old account.
YOUR DETAILS AND ACCOUNT STATUS
What happens to my account details and settings?
- Your relevant account information, preferences and applicable account settings will move with you as part of the migration.
- This includes things like your personal details, verification information, marketing preferences and applicable account controls.
- Some settings may work differently after migration, and we may ask you to review or confirm certain information when you log in.
What happens to my Responsible Gambling tools and limits?
- Your applicable Responsible Gambling limits and controls will continue to apply after migration.
YOUR MONEY AND BETS
What happens to the money in my account?
- The balance in the 888 account we've migrated will move with you and be available in your account as normal.
- If you had money in another 888 account that we've closed, it won't be lost. You can withdraw it through Safe Cashier while you're in the UK.
What happens to my open bets?
- Don't worry, your open bets will still settle as normal.
- If the bet is on the 888 account we've migrated, it will move with your account and settle there.
- If it's on another 888 account that we've closed, it will remain there until it's settled.
- For Up for 8, you'll need to place your selections again after the migration (if you've made selections pre-migration).
- Any winnings will then be available to withdraw through Safe Cashier.
What happens to my bonus balance?
- If you had an eligible bonus balance when your account was migrated, we'll convert it into real money and add it to your account balance.
- You can then use it to play or withdraw it through Cashier, subject to our usual verification and withdrawal requirements.
- Here's the list of promotions that are convertible to cash as long as it was claimed first:
- Free Spins
- Cash Drop
- Golden Chips
- Immediate bonuses (Slots/Live Casino) - deposit trigger
- Stake & Get
- Acq 100% bonus
- Acq deposit, stake x get y free spins
- Acq no deposit FS
- Daily Wish
- Mega Wish
What happens to my payment methods?
- Where supported, your eligible payment methods will move with your account, so you can continue using them after migration.
What happens to my loyalty points and status?
- Where supported, your applicable loyalty points, level and status will move with your account.
I have funds in another currency that will now be converted. Which exchange rate will be used?
- All funds will be converted to GBP based on the exchange rate of the day your new account is created.
- We will not mark up the actual exchange rates or add any additional fees.
ACCESSING YOUR ACCOUNT
Can I access my account while I'm outside the UK?
- No. Your UK account can only be accessed while you're in the UK.
- If you're travelling abroad, you'll be able to access your account again when you're back in the UK.
- For more information, see our Geolocation FAQs.